SHIPPING INFORMATION:
It is our goal to ship all products within 48 hours of purchase date. If an item is not going to ship within 48 hours we will contact you immediately. All items are shipped via UPS / USPS. We will need a physical address for all UPS orders. If you have special needs on shipping, please include that into the comments page on the order form. Orders over $250 will require a signature for delivery due to the high value of the order.
REFUND/RETURN POLICY:
***NO RETURNS WILL BE ACCEPTED WITHOUT A RMA NUMBER***
ON ALL RETURNS PARTS MUST BE IN NEW CONDITION.
NO RETURNS ACCEPTED ON COMPRESSORS IF THE COMPRESSOR IS NOT CAPPED AS IT WAS WHEN SHIPPED
DO NOT USE MANUFACTURERS PACKAGING AS A SHIPPING CONTAINER.
*CUT HOSE CAN NOT BE RETURNED*
*CUSTOM FITTINGS CAN NOT BE RETURNED*
All orders will be inspected before a refund is given.
There is a 20% restocking fee on all returns.
Returns must be made within 30 days from the date of purchase.
A copy of the receipt will have to be provided for a refund.
The customer / buyer is responsible for the return shipping.
Shipping is not refundable.
You may want to purchase insurance on the package. Returns that are received damaged will not be approved for a return, refund or credit.
Some canceled orders may be entitled to pay a credit card processing fee.
Prior to returning or exchanging any items, you must email Sales@ColdHose.com to get a RMA number. The RMA number must be clearly marked on the shipping label or close by it in order for us to verify its origins.
***NO RETURNS WILL BE ACCEPTED WITHOUT A RMA NUMBER***
Any item(s) sent in without a RMA number will not be eligible for a refund and will be forfeited.
Any kitted item(s) that is not returned as a completed kit will not be eligible for a refund or may have a greater restocking fee. This is at our discretion.
When the parts arrive it is the purchasers responsibility to be certain all the parts are included with the order and are not damaged. If an order is not complete the purchaser will have 4 days to contact us about the missing or damaged parts. We are not responsible for any missing or damaged parts after 4 days of the shipments arrival date.
INTERNATIONAL ORDERS:
We do ship around the world, but we are not responsible for lost, damaged or delayed items once they leave the United States. Proceed through the checkout process for a shipping quote.
